Michelle (centre) witnessing a consultant from the quick meals outlet (left) handing over an official apology and vouchers to the patron.
KOTA KINABALU (Oct) : A quick meals outlet in Penampang on Wednesday made an official apology to its shopper for the latest incident of a screw washer present in a burger.
The Nationwide Shopper Motion Council (MTPN) Sabah department applauded the motion and appreciated the corporate for its effort in bettering its providers, particularly in addressing complaints from prospects.
“After an in depth communication with the grasp franchise and department operator, each events agreed to make official apology, and the patron can also be happy with their rationalization.
“All through the dealing with of this case, the MTPN Sabah Complaints Bureau has additionally performed an inspection to seek out out concerning the outlet’s meals dealing with course of and to grasp the chance how such factor has occurred,” mentioned its Shopper Complaints Bureau chief, Michelle Liew in a press convention on Wednesday.
Throughout the press convention, the corporate additionally compensated an undisclosed quantity of vouchers to the patron.
On Sept 8, The Borneo Put up reported that MTPN Sabah had urged the quick meals outlet to clarify why a screw washer was present in its burger.
The buyer felt a tough object when consuming the burger which was ordered by a supply firm, and came upon it was a screw washer.
She knowledgeable all events, together with emailing the quick meals firm nevertheless it bounced again. A message was additionally despatched to the corporate’s Fb Messenger and solely replied after a number of days.
Feeling that the corporate was not severe in dealing with the scenario, she shared her expertise within the social media and it caught the MTPN’s consideration.
MTPN Sabah in an announcement mentioned it was unacceptable, particularly when the quick meals firm’s merchandise are broadly consumed by the general public, together with senior residents and kids.
Michelle through the press convention urged shoppers in Sabah to bear in mind about their rights and report any wrongdoings to the related authorities.
Sabah MTPN department may be contacted by its e-mail [email protected]